Amplify Life's Policies & Procedures

 

Dear Parents, Caregivers and Clients,

We have some high priority policies we need our clients and families to review. Please know that all our policies are designed to keep our program quality high, maintain staff ratios, and ensure client safety. Thank you in advance for helping us run smooth programs.

 

Please review the following programming policies and updates:

 

Cell Phone Policy

  • Cell phones are not allowed during programming unless for emergency or for those who need phones to communicate. Watching videos, playing games or social media is not allowed during Amplify Life programs, unless we have specific times set aside for those activities.

  • This policy is intended to maximize the social interactions our clients get at programs, to improve social and communication skills. We want to increase the likelihood of making friends and building relationships; all while improving engagement within the community.

  • Cell phones are to be kept in pockets during our program time, unless there is an emergency, or when coordinating pick up with caregivers. After three reminders from our staff, clients will have their cell phone taken away for the remainder of program. It will be returned to them at the checkout area during pick up.

  • Please speak to your client and reinforce our cell phone policy before our next program they will be attending. Thank you for supporting the skill building and community reinforcement aspects of Amplify Life that are so important to our mission and the people we serve.

 

Signing in and Out of Programs

  • All clients MUST be signed in and signed out of our programs by the parent or caregiver. There can be no exceptions to this rule.

  • We know how hectic the check in area can get, but for your client’s own safety, this procedure must be followed. When a client is not signed out, it causes serious issues for Amplify Life and for other clients. Signing in and out ensures that we know exactly when we have participants in our care. Thank you for helping us ensure the safety of all our clients!

Registration for Programs

All clients must be registered in advance of the program they are attending.

  • We will not be able to accept clients in programs that they are not registered for. We base our ticket purchases, food, crafts and number of staff required at each program on our registered count. Clients who are not registered will be turned away at programming, and we DO NOT want this to happen, so please register in advance.

  • Clients should be registered for programs through their CampBrain account. As a reminder, you can register and pay by credit card or debit card before the program. It will make check in a smoother process if payment is made in advance. If you are having trouble with your CampBrain account, please call or email us so we can help you with it.

 

Cut off Times for Registrations

  • We are implementing a new program registering cut off time and will be closing program registrations at 2:00 PM the day before the program. This is to ensure we have the proper supplies, staff, and volunteers ready for the final number of clients.

  • You MUST speak with office staff regarding late registration. Without that verbal confirmation for a late

  • registration, please do NOT bring your camper to the program hoping we can fit them in.

 

Drop Off

  • Please respect the program times. We are working in the office until 4:00 PM on most program days. Drop-off times will vary each program; however, please do not drop off without signing in your participant.

  • Dropping your camper off early in a public area could possibly put your participant in harm’s way if left alone.

 

Pick Up

  • Please make sure your participant is picked up at the end of the scheduled time, so they are not left waiting. Those who are late for pick up without any notice will be charged $10.00 every 15 minutes past pick up time.

 

Program Updates

  • Please keep an eye on your email several days before our scheduled program for program updates. Drop off and pick up times are subject to change. You will only receive these updated emails if you are registered for the program. We appreciate your flexibility!

 

 

Camper to Counselor Ratio

  • Our staff to camper ratio of 1:4 provides a safe and fun program experience for everyone. We factor in group dynamics and social skills to provide our campers with the best possible opportunity for both personal growth and an enjoyable program experience.

  • Due to our 1:4 ratio, we do not have the staffing to support a staff to participant ratio of 1:1. If your participant has a 1:1 aide at his/her school or needs 1:1 support, we require that your child come with an adult that can support him/her during programming. 

  • Amplify Life bases their staff according to the 1:4 ratio that we have set in place. Due to limited staffing and volunteers, we are unfortunately unable to accommodate a 1:1 ratio.

 

Behavior Policy

Amplify Life has the right to send a participant home for poor behavior. The safety of our participants, staff and volunteers is the upmost important. Below are examples of behaviors that will not be tolerated.

 

1. Behaviors that involve aggression

  • Any physical harm to others or self (hitting, biting, kicking, spitting, grabbing others, throwing objects)

2. Behaviors that are inappropriate or crude

  • Touching others, touching self, cursing, inappropriate sign language, not keeping hands to self, or not respecting personal boundaries.

3. Behaviors that involve eloping

  • Running away, not sticking with the group, or hiding.

If your participant has been in trouble with the law, or suspended from their school, please bring this information to our attention.

** SAFETY IS AMPLIFY LIFE’S NUMBER ONE PRIORITY. We want to ensure the safety of all participants, volunteers, and staff.

 

 

Thank you again for your partnership!

Sincerely,

Your Amplify Life Team